Investment, Insurance, Superannuation
OnePath is one of Australia’s leading providers of insurance, superannuation and investment solutions. We are committed to improving the long-term financial security of our customers, through quality insurance products.
We understand that life insurance is a promise and we strive to honour that promise so as to make a real difference to the lives of our customers, and their loved ones during challenging circumstances.
In 2019 OnePath paid more than $592 Million in life insurance claims to over 5,088 customers, which gives you the confidence that if things go wrong, we will be on your side. Take a look at the claims we've paid here.
We offer different life insurance options for different people. Whether you’re taking out insurance direct with us, or you’re working with a financial adviser to build a customised protection plan, we have a solution that fits.
Working in partnership with OnePath can help you protect more clients, in more markets. Based on your feedback, we’ve also developed a superior adviser experience every step of the way.
With over 100 years experience, our success has been built on sustainable business relationships.
OnePath works with advisers to deliver the solutions you need to grow your business. By partnering with OnePath, you have access to the scale and resources of one of the largest life insurers in Australia.
OneCare has been built with your feedback in mind – delivering a flexible, innovative and customer-focussed range of life insurance products to help you grow your business.
See a summary of the OneCare range here.
OneCare Express is an intuitive electronic application program that will revolutionise the way you write risk business. By providing you with an immediate policy decision it can:
For more information about OneCare Express, click here.
To get on with business, you need an underwriting process that’s easy. That’s why we’ve taken on your feedback to deliver a fast and efficient underwriting process – improving the experience for you and your clients.
We achieve this by:
We pay over $2.5 million in claims each business day. We approach every claim with a commitment to do whatever we can to process it as quickly, correctly and efficiently as possible.
We achieve this by:
OnePath's claims team has earned an enviable reputation with risk advisers like Chris Cachia of CCA Financial Planners1.
"As a risk specialist, my clients receive quality advice that is based on over twenty years of industry experience. More importantly, I provide my clients with certainty.
This understanding led to the creation of CCAFP’s unique ‘Priority Claims Service’, a service that helps expedite and ease the stress associated with the claims process.
Over the years, I’ve worked closely with the claims departments of all of Australia’s leading life insurers to refine this service.
In my experience, I have found some claims managers seem to look for reasons not to pay a claim, but with OnePath, you get a different “feel” - they always try and find reasons to pay the claim.
What separates OnePath with other Life offices is their quick and compassionate assessment of claims.
I had one unfortunate case where a client became terminal. OnePath sought to expedite the income protections benefits (i.e. waive the requirements for financials) to alleviate the financial stress for the client in the final months of his life. A great compassionate result.
In my view, OnePath’s timeliness and compassionate sensitivity to claims clearly makes them the market leader when it comes to life insurance. This is really what the Life Insurance business is all about – helping people in their time of need."
On Adviser Advantage, you have access to the comprehensive Life Risk Marketing Toolbox – helping you attract, advise, and service more clients, more efficiently.
These resources include tools to help you:
Insurance is about managing risks so when it comes to insurance, the old adage, 'better safe than sorry' rings true.
Our research shows that Australians are overwhelmingly optimistic about their financial future. This optimism is a key driver behind Australia being the most underinsured of any developed country.
Many Australians simply don’t have enough insurance, and some have none at all. It’s a worrying thought when you consider the following statistics:
Many people think they’ll receive financial assistance through Workers Compensation, their health fund, or the Government in the event of injury or illness.
While some assistance is available, it is important to understand that there may be limits which can have a significant impact on your lifestyle. Here are some things to think about:
If you are an employee, chances are you have some life insurance cover through your super fund. But the level of cover provided through your super fund is often a conservative estimate based on your salary. It doesn't take into account your level of debt, or the number of dependants you have – factors which are crucial to determining your insurance needs. So it may not be enough.
You should be able to find out your current level of cover by checking your super statements, calling your super fund, or asking your employer.
OnePath Life has adopted the Life Insurance Code of Practice (the Code) from its commencement on 1 July 2017.
The Code sets out the life insurance industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being open, fair and honest. It also sets out timeframes for insurers to respond to claims, complaints and requests for information.
The Code covers many aspects of our customers’ relationship with us, from buying insurance to making a claim, to providing options if experiencing financial hardship or requiring additional support. It’s monitored by an independent committee, to ensure effective compliance by life insurers. Insurers can be sanctioned if they do not correct breaches of the Code.
You can find details on the Code at the FSC website.